Privacy Policy

Our Commitment to Privacy

Owl Be There respects your privacy and the privacy of your family members (or other persons on whose behalf you submit personal information). This Policy describes how we collect, use, and disclose personal information, about you and your family members. For purposes of this Policy, unless we distinguish otherwise, “you” refers to you and the persons about whom you submit personal information, and “your information” refers to your personal information and the personal information that you submit about others. For purposes of this policy, the term “family members” applies not only to your family members but also to other persons about whom you submit personal information.

Scope of This Policy

This Policy covers the personal information that Owl Be There collects when you visit Owl Be There’s website, www.owlbethere.com. This Policy does not cover the use of Owl Be There’s products and services. This Policy incorporates by reference the terms of use of Owl Be There’s website

How We Collect Your Personal Information

We may collect personal information about you from a variety of sources, including personal information we collect from you directly, personal information we collect about you when you visit our site, use our services, or view our online advertisements, and personal information we collect about you from other sources, such as third party partners and affiliates (where permitted by law).

Personal Information We Collect Directly from You

We collect personal information directly from you when you visit our website or request information from us. Specifically, we collect contact information about you, including your name, postal address, email address, and phone number. We also collect the following personal information about your family members: name, address, age, type of living care desired, and certain health information (e.g., bathing, dressing), and other personal information that you choose to submit to us.

You are not required to submit any personal information to us in order to view our website. If you would like information about our services, then you may submit personal information to us about you and your family members. The personal information that you submit to us is entirely voluntary. Providing us with personal information about your family members enables us to assist in finding potential placement options, but you have the option to provide as much or as little information as you would like. We do not share SMS consent or phone numbers, including for the purpose of SMS texts, with any third parties for any reason unrelated to our direct services that you request. You may opt out of receiving SMS messages at any time by replying “STOP”, or “HELP” for more information.

Personal Information We Collect When You Visit Our Site

We use cookies, session data, and other technologies, such as, but not limited to, Google Analytics, to collect personal information about you when you visit our site or use our services. Specifically, we may collect the following information via these technologies:

1. Your browser type and operating system
2. Web pages you view
3. Links you click
4. IP address
5. Site visited before coming to our site
6. Aggregate information such as the number of visitors to our website

We process the information collected through such technologies, which may include or be combined with your personal information, to help operate certain features of our website, to enhance your experience through personalization, and to help us better understand the features of our website that you and other users are most interested in.

Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of our website may not be available, or some functionality may be limited or unavailable.  Please review the help pages of your browser or mobile device for assistance with changing your settings.

Some of our service providers or plug-ins may use cookies or other methods to gather information regarding your use of our website and may combine the information in these cookies with any personal information about you that they may have. The use of such tracking information by a third party depends on the privacy policy of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.

As mentioned above, we use analytics services, including Google Analytics, to assist us with analyzing our website traffic through cookies and similar technologies.  For more information on Google Analytics’ processing of your personal information, please see https://policies.google.com/technologies/partner-sites?hl=en-US.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

How We Use the Personal Information We Collect About You

We use the personal information that we collect about you to enable us to contact you; to fulfill your requests for services and products; to fulfill your requests for information about our services and products; for benchmarking, metrics, and data analytics; to meet our contractual requirements; and, where permitted by law, to provide you with other information that we believe may be of interest to you. We use the personal information that you submit about your family members to assist us in identifying potential placement options for your family members. We also use the personal information that we obtain from you to improve our website and our products and services.

We may also use personal information to (i) comply with applicable legal or regulatory requirements and our policies; and (ii) protect against criminal activity, claims and other liabilities.

If you opt in to receiving SMS texts from us we do not share SMS consent or phone numbers, including for the purpose of SMS texts, with any third parties unless you ask us to provide your phone number to potential placement options for you or your family members. You may opt out of receiving SMS messages at any time by replying “STOP”, or “HELP” for more information.

Your Choices and Controls

Depending on where you live, you may have the right to exercise certain controls and choices regarding our collection, use, and sharing of your personal information. If you would like to exercise these rights, you may contact us using the information in the Contact Us section below.

We may send you promotional email messages and a newsletter if you request to receive information from us via email. You may stop receiving promotional email messages by following the link contained in the email itself, which is an integral part of every email communication that we send to you.

Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law.  Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain information, we may be unable to provide some or all of our services to you.

Sharing Your Personal Information

We may hire vendor companies to provide limited services on our behalf, including packaging and delivery, sending postal and electronic mail, such as a newsletter, providing technical support, and to assist us in providing the products and services that you request from us. We only provide those service providers with the personal information necessary to perform the requested service.

At your request, we may share personal information about your family member to residential care facilities or home care providers if you would like for us to move forward in finding assisted living or member care for your loved one.

We do not sell, lease, or rent your personal information to other companies or individuals. Owl Be There, however, may license, sell, or otherwise transfer its technology or business, or a portion thereof, to third parties, and, in connection with such transfers, it may disclose customer and prospect data. This data may also be transferred to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Owl Be There or Owl Be There Franchising, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Web site users is among the assets transferred.

We also may disclose your personal information to protect our rights and property, to prevent against fraud and abuse, and to protect other users of our services. We also may disclose your personal information as permitted or required by law. We do not share SMS consent or phone numbers, including for the purpose of SMS texts, with third parties. You may opt out of receiving SMS messages at any time by replying “STOP”, or “HELP” for more information.

User Generated Content

Portions of our site may permit users to submit their own content for blogs or to respond to blog postings. Any information (including personal information) that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy. Owl Be There is not responsible for the results of such postings or for the accuracy of any information contained in those postings.

Third-Party Websites

We are not responsible for the practices employed by any websites or services linked to or from our website or services, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing information to third parties, since any personal information disclosed will be subject to the applicable third party’s privacy policy. We do not share SMS consent or phone numbers, including for the purpose of SMS texts, with any third parties.

How We Protection Your Personal Information

We use our commercially reasonable efforts to protect the confidentiality and security of personal information we process. However, despite these efforts to store personal information in a secure operating environment, we cannot guarantee the security of personal information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of personal information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to personal information.

International Visitors

This website and our services are hosted in the United States. If you are visiting this website from outside of the United States, please note that by providing your personal information it is being transferred to, stored, collected, or processed in the United States, where our data center and servers are located and operated.

Children’s Privacy

This website and our products/services are not intended for use by children. Owl Be There does not knowingly collect personal information from children under the age of 13 and we do not want to receive personal information from children under the age of 13.

Changes to this Privacy Policy

We reserve the right to change our Privacy Policy from time to time. The most recent version of our Privacy Policy always will be posted on our website with the date that it becomes effective.

Contact Us

Please contact us through our website or call us at (240) 462-8027 if you have any questions regarding this Privacy Policy.

Effective Date: June 13, 2024